Top 1,544 Reviews From Legit D.R. Horton Homes Buyers (2024)

Hi Tanya. Thank you for sharing your experience with Elizabeth at Sterling Meadows. We are happy to hear that you are receiving excellent customer service from Elizabeth and we hope that when you decide to buy your next home that D.R. Horton will, again, be the right builder for you.

Hi Linda - thank you for posting about your recent experience with Melissa at Legacy Farms. We are happy to have her on our team. Thank you for choosing D.R. Horton and we hope you enjoy your new home for many years.

Hello new or future homeowners,

I’m not going to say we didn’t have issues with DR Horton, we did and it was corrected. I’m here to tell you the positive experiences I received when I brought my DR Horton home. This was our first brand new build; we brought homes before just never a brand new one. My experience with the Sale agent Mike ** felt comfortable, he was very professional and knowledgeable. Mike made us feel like family and he made sure we were informed every step of the way during our purchase. We have been in our house for 9 months and Mike still stops by time to time to check on us.

Let me tell you the great experience I received with Richard ** Customer care Rep for Carillon. The first time I met Richard it was about our blinds, Ac and little things I wanted to address. Richard stop by to address the issues I was having in the home. The next day I got calls from the vendors to come and fix the issues I submitted. Everything was completed in about a two week period. Had no issues after that.

The next time I seen Richard it was going over our one year warranty inspection. He called to set up times for the vendors to stop by to address what was on my third-party home inspection. Richard also asked if he could stop by to go over the third-party report with me. We went over everything in the report and before he left he ordered a new garage door and back door. He also made contact with the vendors to come for the other items that needed to be addressed.

Richard ** went far and beyond for us; I know people are going to say that’s his job. NO Richard noticed that I have replaced all the doorknobs and deadbolts to black and DR Horton only has nickel locks and handle. He told me he will go ahead and buy a matching deadbolt to match the door handle to the new garage door that is coming in. He did not have to go out of his way to do that he could have given us the nickel deadbolt, but he was nice enough to get a deadbolt to match my door handle that I replaced. He listened to my concerns and made all the corrections that the third-party inspection seen to be defective.

Cathy – Carillion resident 2023

Hello Cathy Jo! Thank you for posting your review about your experience with D.R. Horton at Carillon. We are happy to hear that Mike and Richard have provided outstanding service and have shared your comments to their management team. We hope you enjoy your home for many years.

Thank you for sharing your new home experience. We hope you enjoy your D.R. Horton home for many years.

I had the opportunity to collaborate with Esad **, the manager at D. R. Horton today. Despite his non-fluent English, his adept communication skills enabled seamless interaction. His adept sense of fashion was evident throughout, complemented by a professional demeanor from initiation to conclusion. He meticulously elucidated product details, even addressing minor issues promptly, such as applying blue tape to rectify concerns with the merchandise.

Hello Ji - we are happy to hear about the excellent experience you had on your new home orientation with Esad. Thank you for taking the time to post this review. Welcome to the D.R. Horton family and we hope you enjoy your new home for many years.

We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

We appreciate you making us aware of your concern. A private message was sent to your Consumer Affairs account so that we can collect further information/details in order to assist you. We look forward to your reply.

If you see this company run.... The construction is poor and after you purchase and find things wrong with the home, their warranty companies favorite words are it is within code. The warranty customer service people are very rude and don't answer emails. I have over 30 items on my list and probably won't get have of them fixed. My front door is crooked and of course is taped up to prevent air from coming through. This has been like this for over a month and to them it is not an emergency.

Hello Karen - please ensure all requests for warranty service are submitted on the company's website.

Hi Wissal - As your home was built in 2020 your remaining warranty covers major structural defects which should be reported to RWC. If you no longer have a copy of your RWC warranty guide you can access it from the D.R. Horton website.